AI Governance for Insurance

The challenge

Insurance companies use AI for claim processing, underwriting assistance, document summarization, and customer communication. These workflows handle sensitive policyholder data — health records, financial details, personal identifiers — that must be protected.

• Policyholder PII in claim descriptions and medical documents
• Underwriting AI needs access to data but compliance requires protection
• No evidence of what data was sent to which AI provider
• Regulatory reporting requires audit trails for automated decisions

How SAIG helps

• PII detection in claims — detect names, addresses, health identifiers, and policy numbers across 6 EU languages
• Reversible anonymization — anonymize PII before the LLM sees it, restore originals in the response
• Attachment governance — extract text from PDF claim documents, medical reports, and images locally before governance
• Deterministic policy — same claim scenario always gets the same governance decision
• Audit evidence export — structured records for compliance reviews and regulatory reporting
• Model aliases — use saig-sensitive-data for claims with PII, saig-fast for internal analysis

Deployment considerations

Insurance companies handling health data may require on-premise deployment for special category data processing. SAIG’s hybrid model allows the gateway on-premise with a cloud management plane. EU SaaS is suitable for organizations with standard data classification.

See deployment options →

Example governance scenario

A claims handler asks an AI assistant to summarize a medical report attached to a claim. The document contains the policyholder’s name and diagnosis.

{
  "action": "ANONYMIZE",
  "risk": "HIGH",
  "rule": "THIRD_PARTY_PII_TO_EXTERNAL_PROVIDER",
  "intent": "document_summarization",
  "provider": "azure-openai-eu",
  "sovereignty_mode": "EU_ONLY",
  "pii_detected": ["PERSON", "ADDRESS"],
  "attachments_governed": 1,
  "audit_hash": "sha256:...",
  "signature": "ed25519:..."
}

Example governance receipt shape — not a real customer record.

Related resources

• GDPR PII Anonymization for LLMs
• EU AI Act Governance Runtime
• Governance Pipeline
• Signed Audit Evidence

SAIG provides runtime controls, policy enforcement, audit evidence, and compliance-supporting workflows. It does not constitute legal advice, certification, or a guarantee of regulatory compliance.